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Ability to Influence

Lesson Six:

Ability to Influence

It takes tremendous discipline to control the influence, the power you have over other people’s lives.
Clint Eastwood

 

Introduction

The ability to influence other people is a valuable talent to possess since it can help us sell things and ideas convince individuals and institutions to support us, and even change the world! In the end, even if we can’t force other people to do what we want, we can always give it our all in an effort to sway their opinions.  In this lesson, we are going to talk about how to enhance our ability to influence others. In particular, we will focus on strategies such as constructing a bridge, seeing things from the other person’s perspective, and conceding without giving up.

While much of your interpersonal communication is often implicitly attempting to influence other individuals, there are times when you want to make an explicit request. Two common request strategies are:

Foot-in-the-door is a tactic that entails making a very insignificant request of the receiver, having the receiver grant the request, and then making a far more significant request of the receiver (the larger request is actually the goal of the interaction). After you have “get your foot in the door” with the initial, less significant request, the individual whose opinion you are attempting to sway will be more likely to grant the larger, more significant request that you have in mind.

Door-in-the-face technique is exactly the antithesis of the foot-in-the-door strategy. It involves approaching the target directly and asking for what you want. This tactic entails making a significant request with the intention that the receiver will decline it due to its size. The persuader will then make a more reasonable request, which the receiver will grant (the smaller request is the goal of the interaction). The initial request should be legitimate, but it should also be complicated enough that the majority of people will decline it. This is the concept that behind this tactic. This makes the smaller/target/actual request significantly more practicable, and it also enhances the possibility that the recipient will comply with the request.

What are the benefits to me?

Entering the world of another person is the first step in having influence over that other. This requires putting your own viewpoint to the side and considering the event from the point of view of another individual.

Keep in mind that every single person is special and, as a result, views the world in a different way. You cannot always presume that the individuals you are speaking with understand what is obvious to you simply because it is obvious to you.

 

In a nutshell, you need to be able to provide them with a response to the following question: “what’s in it for me?”

Knowing what is essential to the other person(s) includes being aware of their values, interests, and preferences. This is what it means to “see the other side.” Do they hold strong feelings that are opposed to what you are trying to sell to them? What kind of effort would be required on their part to overcome their resistance? Which of these people’s features, personality traits, social standing, or vocations can you use to make your point more compelling and win others over to your side?

You can improve your ability to “see the other side” by engaging in research, active listening, and sharp observation.  Take a look at the following example:

How can we encourage women who live and work in cities to grow their own medicinal plants rather than purchasing medications produced in a factory?

If you don’t put in the effort to develop the ability to “see things from other people’s perspectives,” you could be tempted to claim that it is more convenient to keep some common medicines on hand at home rather than to make frequent trips to the pharmacy when someone in your household is ill.

However, if you take into consideration the context in which city-based working women live, this argument might not be as convincing. For working mothers who live in cities and have full-time jobs, purchasing items from a drugstore is probably going to be a lot more handy than trying to find space in their apartments or condos for indoor plants. In addition to this, the requirement that you must provide the plants with daily sunlight and water is an excessive amount of additional duty.

On the other hand, mothers will always prioritize one primary value, which is the safety and well being of their offspring above everything else. Working mothers are frequently the ones who are forced to pursue full-time jobs against their will in order to provide for their children through challenging times. These mothers most likely feel guilty about the fact that they are unable to be present for their children around the clock. You may be able to build a stronger case for planting medicinal plants at home if you can present evidence that pollution in the city, chemical-based food and drugs, and the fact that natural medicines are both a way to improve the health of children and show love are all factors that lower disease resistance in children.

Brief check

Interpersonal communication is a crucial part of your everyday life, yet you probably rarely think about the way in which you interact with other individuals.

Building Bridges

Building bridges is an additional ability that might be useful for you in situations in which you need to be persuasive.

Building rapport and affinity amongst individuals is an essential step in the process of constructing bridges. It may entail making the other party feel comfortable talking to you, gaining their trust, and locating areas of interest that are shared by both parties.

 

Building bridges is crucial in persuasion because individuals are more inclined to agree with someone they like, trust, or regard as “one of them.” Bridges can be built via establishing rapport and establishing common ground. In addition to enhancing the overall communication between two parties, bridges can also act as a venue for discussing terms of the relationship. Bridges translate to similar interests, which can serve as the basis for situations in which both parties emerge victorious.

The following is a list of some of the ways that you might improve the quality of your connections with other people:

Active ListeningIf you want to win the confidence of another person, you need to demonstrate that you appreciate their presence and that you are making an effort to comprehend what it is that they are telling you. Only then will they believe what you say. One approach to accomplish this is to listen carefully and thoughtfully.

Use Common LanguageConveying to the other person, through your words, your manner of speaking, and even your body language, that you are on the same wavelength as they are is an indirect way to build bridges. For instance, when you’re chatting with the CEO of the company, you should use business terminology, but when you’re speaking with blue-collar workers, you should use laymen’s terms. Pay attention to the way the other person expresses his words; if they are professional, then you should also be official, but if they are casual, then you should follow their lead. In a similar manner, pay attention to the speed at which they conduct business. While some people enjoy taking some time to unwind before getting down to business, others prefer to dive right in. Make the necessary adjustments to your strategy.

Highlight SimilaritiesIn spite of the obvious differences between them, any two persons will always share at least one characteristic in common. If you want to convince someone of something, you should look for areas in which you both agree and then accentuate those areas. One significant similarity that should be highlighted is the two of you having common interests, or shared goals, which the idea that you are pitching can help achieve. The ability you have developed in the past of “seeing the other side” can be of use to you during this process.

SustainedCommunication That Is Maintained Last but not least, keeping an open line of communication with others about topics that are important to you can be helpful in swaying the opinions of others. If you feel that there is strong opposition to you or to your suggestion, or if there are marked differences between you and the other person, just continue to meet with the individual and develop communication lines. If you do this, you will be able to overcome the resistance. There are occasions when the simple fact that you are visible in the circle of another person can boost your credibility and likeability.

The Art of Assertive Communication

Accepting Defeat While Refusing to Surrender

Problems are almost never as simple as black and white. The majority of the time, there are aspects of a contentious issue on which one can make concessions. If you want to increase your chances of persuading other people, you should be willing to make some concessions, even if it’s just on the level of agreeing to disagree with the other person, agreeing that the other person has a right to their opinion, or agreeing that the other person has made a reasonable argument. This will increase your chances of persuading other people.

 

People don’t like to deal with people whose purpose is to win at all points or be declared “right” for the sake of being right, thus it’s necessary to have the talent of giving in while dealing with other people. Because of this, the relationship will now be one of competition rather than collaboration. The conversation escalates into a heated disagreement, and the mood quickly becomes hostile. If you want to improve your chances of winning someone over, show that you are willing to accept and even comply with reasonable requests by showing that you are flexible and open to compromise. As long as you keep your eyes on the prize, you shouldn’t let anything distract you from the mission at hand, and you might even offer to sacrifice some of your own interests in order to advance the cause.

A person who appears to be reasonable and grounded in reality is one who is willing to “give in” every once in a while. Concessions are a great way to show that you care about the other person and want to help them in any way you can. At the very least, it has the potential to foster a culture of “quid pro quo,” which essentially means “I will give you something if you give me something in return.”

The difficult part is deciding what you are willing to give up. It is easy to see why you would prefer not to “give up” and admit defeat regarding the very product or service that you are attempting to market. Always remember the primary objective, and determine what you are willing to give up in light of that primary objective. If you and the other person can come up with a solution that satisfies both of your needs while also satisfying the preferences of the other person, that would be ideal.

Take a look at the following example:

How do you persuade your boss to give you permission to work as a freelancer outside of the firm, which is something that you both promised you wouldn’t do in the beginning?

What should you do if your supervisor informs you that you signed a contract stating that you will work exclusively for them, and that if you take freelance work outside the firm, it will just result in a conflict of interest?

If you start arguing against what your boss has just said — for example, if you argue that they have not given you a single raise since you started working there five years ago, despite the fact that the economy has changed since then — the chances are that you will just make your boss upset and defensive, which will decrease your chances of swaying him or her in any direction.

If, on the other hand, you admit that you did sign a contract (which you did! ), and that yes, you can understand how such a move would create a conflict of interest, then you can “mellow out” your employer. Mellowing out your boss means admitting that you did sign a contract.

Despite this, it does not indicate that you have given up trying. After making your concession, you may next submit an alternative idea that would benefit all parties. What do you think about revising the contract such that it indicates that you are prohibited from accepting freelance work from the firm’s primary rivals and that you are required to refer to the company any arrangement that is valued at $5,000 or more? The arrangement can provide you with the additional money you desire while avoiding the potential for a conflict of interest.

Brief check

Interpersonal communications is a communication that takes place between two persons who have an established relationship; the people are in some way ‘connected’”. Thus, as interpersonal communication can occur between romantic partners, business associates, doctors and patients, etc., it permeates our lives. Often, you devote your interpersonal interactions to attempts at influencing the other individual in some way.

The Role of Perception in Interpersonal Influence

“The process of experiencing your surroundings and then creating sense out of what you experience” is what we mean when we talk about perception. Both sides are responsible for participating in the perceptual process during interpersonal exchanges. As a result, even if the process of communicating with other people is an essential component, you have a limited amount of influence over it because it is largely habitual and unintentional.

The way an individual perceives you influences both what that individual believes about you and how that individual interacts with you, and vice versa. The vast majority of studies on interpersonal communication look at perception as a three-step process.

  1. The stage known as “selection” is the one in which you choose the stimuli that you will concentrate on.
  2. The step known as “organization” refers to the process of arranging stimuli into patterns.
  3. The next step is interpretation, which is the process by which you give your observations a meaning.

 

There are many different theories regarding how our brains actually process the information that we take in, despite the fact that the one presented above explains how perception works.

  • According to the implicit personality hypothesis, when we contact with other people, we subconsciously compile a mental list of characteristics that we ascribe to each of those people. This enables us to speculate about a person’s personality based on the information that we currently have about that person, regardless of what that information may be. For instance, if someone tells you that your new boss is clever, you may assume that s/he is also committed, industrious, punctual, outgoing, etc., even though you have no foundation for these conclusions. This is because intelligence is correlated with other desirable traits. The majority of people have a propensity to combine positive features together (a phenomenon known as the halo effect), while also grouping negative characteristics together (horn effect).
  • According to the idea of impression formation, we acquire opinions about other people based on their outward characteristics and behaviours, the information they share with us about themselves, and the information that other people share with us about them. The proponents of this viewpoint contend that the information we acquired about an individual for the first time and the information we learned most recently about that individual are the two pieces of information that are most relevant when it comes to developing our opinions of that individual. The primacy effect and the recency effect are two names for this phenomenon. For instance, if you remember what your employer wore the first time you met him or her, you can use that information to build an opinion on how formal or informal an individual is.
  • According to the attribution theory, we are always trying to put a reason or an explanation for the actions of other people in our heads. To be more specific, we have three possibilities to choose from when evaluating the cause of the behaviours of another person: the setting, some kind of stimulation, or the individual him or herself. People who were brought up in the United States are more likely to ascribe reasons to internal variables, whereas people reared in other cultures may be more likely to attribute the behaviour of others to external circumstances than to internal factors.
  • According to the standpoint theory, each person has a unique perspective on the world because they observe it from a unique vantage point, which is distinct from that of other people. As a result of the fact that your experiences are distinct from those of everyone else’s, you hold a perspective that is one of a kind when you look at the world. Your gender, age, religious upbringing, educational level, nationality, and other factors all play a role in how you perceive other people.
  • The premise of the politeness theory is that people of all different cultures share a common wish that others around them will be kind to them. Therefore, our impressions of people who are polite to us will be more favourable than our impressions of those who are unpleasant to us.

It is essential to bear in mind that these theories describe processes that take place in your brain, of which you are typically ignorant, and it is these processes that are being described. You also need to take into consideration the fact that these processes interact with one another. There is a possibility that the implicit aspects of your personality that are at play in a specific circumstance are related with the expectations of politeness.

Practical Application

David frequently experienced feelings of frustration whenever other people didn’t perceive things from his point of view since he believed their thoughts to be faulty. He was driven by powerful sentiments and ideas, and he was interested in learning how to persuade others to see things from his point of view.

David was so sick of things not going his way that he decided to enroll in a class that taught people how to influence others. The very first lesson caught him off guard when he arrived at the school for the training. Clara, his tutor, advised him that in order to have more influence, he needed to grasp the viewpoint of the other person. She said, “The first step in gaining influence over another person is to put yourself in their shoes and experience the world through their eyes.

At the end of the class, Clara reminded her students that they needed to be prepared to provide a response to the following question for the other person: “What’s in it for me?” Clara followed her explanation by stating that one must be aware of the other person’s values, interests, and preferences in order to have a complete understanding of what is significant to them. This is the meaning behind the phrase “see things from their point of view.” Which of these people’s characteristics, characteristics of their personalities, social standing, or occupations can you use to make your point more convincing and win others over to your side?

David walked away from the course having gained life-changing and extremely significant insights regarding his interpersonal abilities.