Worksheets & References
Worksheets & References
Communication is the real work of leadership
– NitinNohria
Worksheet One: Sad Times at Cheery Clowns
Background
On the surface, it looks as though things couldn’t get any better at Cheery Clowns. Sales are up, customers are happy, and no one has torn off a clown’s wig in months.
On the inside, however, things are far from cheery. Backbiting, infighting, and sabotage are rampant. Someone even hid Bozo’s wig right before a big performance! Captain Crusty, the head clown, knows that it’s just a matter of time before these problems start affecting the bottom line.
Question 1: How could Appreciative Inquiry help Captain Crusty and Cherry Clowns?
Question 2: What sorts of things might Captain Crusty discover in the Design & Dream phases?
Question 3: What might the Design and Destiny phases look like for Cherry Clowns?
Worksheet Two: “I” Messages
| “You” Message | “I” Message |
| You’re really messy. | |
| Your cologne is unpleasant. | |
| You’re always late. | |
| Your voice hurts my ears. | |
| Those meeting minutes you wrote were terrible. |
References
Burley-Allen, M. (1995). Listening: The Forgotten Skill. Wiley.
Carnegie, D. (1936). How to Win Friends and Influence People. Simon & Schuster.
Davis, M., & McKay, M. (2009). Messages: The Communication Skills Book. New Harbinger.
Fisher, R., Heen, S., & Patton, B. (2000). Difficult Conversations: How to Discuss What Matters Most. Penguin.
Lowndes, L. (2003). How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships. McGraw-Hill.
Ury, W. (2007). The Power of a Positive No: How to Say No and Still Get to Yes. Bantam.
