Worksheets & References

Lesson Eleven:

Worksheets & References

This feeling, finally, that we may change things – this is at the center of everything we are. Lose that… lose everything.
– Sir David Hare

Worksheet One: Body Language and the Signals that it Sends

Use the following table to log down the body language that you have observed in the volunteers during their conversation.

Body Language of Volunteer A
EXACT BODY LANGUAGE OBSERVED	SIGNALS THIS PARTICULAR BODY LANGUAGE SENDS
Eye Contact:
Facial Expression:
Posture:
Specific Movements:
Physical Contact:

Worksheet Two: Seeing the Other Side

Pretend that you are tasked to influence five different groups of people to donate to a homeless shelter. These five groups of people are listed in column A.

In column B, write down the strategy that you will use to influence this group. This unique strategy should be based on the unique point of view of these groups of people. You have to use the skill of “seeing the other side” to come up with your strategies.

Write down your basis for choosing the strategies you selected in column C.

Group	Strategies to Influence this Group to Donate to the Shelter	Reason for Selecting this Strategy
1. War Veterans
2. High School Students
3. Full-time Housewives
4. Young Professionals
5. Church Workers

Worksheet Three: Use Plenty of Facts

A. Study the two statements below:

STATEMENT # 1:

I prefer this venue because it has a capacity of 300, enough to house everyone comfortably. It has a pool, a billiards room and a gym complete with equipment. It’s also just 10 minutes away from the nearest restaurant, beach and bus station. It received 5 stars last week from the national review board— and will cost us 10% less than our venue from last year.

STATEMENT # 2:

I prefer this venue I’ve seen the picture from the net — and it seems big and spacious. It’s located in Santa Monica too —-aren’t there many beaches there. I don’t know, it just seems like the right choice.

B. Answer the following guide questions:

Which of these two communications used plenty of facts? What makes you say so?
Which of the two do you think would be more effective in getting people to your side? What makes you say so?

Worksheet Four: Stressful Situations & Your Interpersonal Skills

Think of the social situation that gives you the most stress. This situation can be within an employment, community, family or recreational setting. Example: introducing one’s self to strangers.

Answer the following questions:

The Situation that gives me the most stress:

What aspect of this situation do you find most stressful? Why?

What do you think are the interpersonal skills needed in order to successfully navigate this situation? List down at least three in the first column.

Interpersonal Skills Needed to Navigate this Situation	My Effectiveness in Practicing these Interpersonal Skill
a.	1 2 3 4 5
b.	1 2 3 4 5
c.	1 2 3 4 5
d.	1 2 3 4 5
e.	1 2 3 4 5

On a scale of 1 to 5, with 1 being the least effective and 5 being the most, rate your effectiveness in practicing the skills you listed. Encircle the rating of your choice in column 2 of the table above.
Looking at your responses, which skills do you practice most effectively? What helps you in practicing these skills well?

Which skills do you practice least effectively? What keeps you from practicing these skills well?

References

Carnegie, A. R. & Bradford, D. L. (2005). Influence without Authority 2^nd edition. John Wiley and Sons.

Cohen, C.. (2006). How to Win Friendsand Influence People 70^th edition. Vermilion.

Fisher, R., Ury, W. & Patton, B. (1991). Getting to Yes: Negotiating Agreement without Giving In 2^nd edition. Houghton Mifflin Company.

Garner, A. (1997). Conversationally Speaking: Tested New Ways to Increase your Personal and Social Effectiveness 2^nd edition. Mc-Graw-Hill.

Hargie, O. & Dickson, D. (2004). Skilled Interpersonal Communication: Research, Theory and Practice 4^th edition. Routledge.

Worksheets & References